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Touch screen not working on dell laptop8/26/2023 The power of AI might eventually solve your problem in future HP updates. You have a problem with your HP device and so I would encourage you to enable the share usage data (with HP) in the settings (cog icon left-hand side). ![]() This allows the HP Support Assistant to give your device the correct updates. Then add your device which usually requires your devices serial number. If not the half man icon on the left-hand side will allow you to fill in your name and email. ![]() ![]() ![]() HP Support Assistant app home page should show that you are logged in and your device is listed. It is likely that you have manually downloaded the generic drivers and have not used the version drop-down option on the HP page you were using.Īfter typing HP Support Assistant in the search box in the taskbar, open the app.
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